IT Help Desk Specialist

TONY HAWAII AUTOMOTIVE GROUP LLC•Waipahu, HI

5d•$24 - $0•Onsite

About The Position

Provide Tier 1 technical support for hardware, software, network, and peripheral devices to all Tony Group locations and departments. Serve as the first point of contact for associates requiring technical assistance by troubleshooting issues, resolving common technical problems, and escalating complex issues when necessary. Responsible for supporting the company's Vision: "Best place to work & Best place for our guests to do business" and Mission: "Build long-term relationships with our associates & guests & make a positive difference in our community."

Requirements

Excellent verbal, written, and interpersonal communication skills.
Strong customer service orientation.
Excellent organizational and time management skills.
Ability to troubleshoot technical issues in a fast-paced environment.
Basic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware.
Ability to prioritize multiple requests and meet deadlines.
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively within a team.
Willingness to learn new technologies and adapt to changing business needs.
Equivalent combination of education and experience will be considered.

Responsibilities

Answer incoming help desk calls, emails, and support requests in a professional and timely manner.
Respond to and resolve assigned IT support tickets within established service level expectations.
Provide first-level support for desktops, laptops, printers, mobile devices, phones, software applications, and network connectivity.
Install, configure, and maintain computer hardware, software, and peripheral equipment.
Assist with user account creation, password resets, permissions, and access requests.
Troubleshoot Microsoft Windows, Microsoft 365, Outlook, Teams, and common business applications.
Document, track, and monitor support requests using the company's ticketing system.
Escalate unresolved or complex technical issues to Tier 2 or the IT Manager.
Assist with workstation setup, equipment deployment, and employee onboarding/offboarding.
Maintain accurate inventory of IT equipment and related assets.
Follow IT security policies and procedures while protecting company data and systems.
Provide courteous customer service while educating associates on basic technology best practices.
Adhere to the Tony Group Standards: SMILE, GREET, HELP, THANK, GOLD.