IT Help Desk Specialist

Russell Cellular • Battlefield, MO

1d • Onsite

About The Position

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement. Come and join us and be a part of the Russell Cellular success!

Requirements

• High School Diploma or GED required
• Experience troubleshooting computer software and hardware issues
• Must be able to lift 30 lbs.
• Experience troubleshooting internet, wireless and wired network connections
• Ability to troubleshoot a problem until it is resolved
• Ability to meet deadlines
• Willingness to learn and take on new responsibilities
• Excellent telephone customer service skills
• Strong problem solving and organizational skills
• Close attention to detail and strong analytical skills
• Interpersonal, verbal, and communication skills are essential
• Ability to work independently and multi-task in order to achieve Corporate Office goals
• Positive attitude and pleasant demeanor
• Professional appearance
• Team player

Nice To Haves

• Basic understanding of networking a plus

Responsibilities

• Perform remote assistance to resolve computer issues
• Use a ticket system for call notes and problem tracking
• Setup and configure printers, computers, laptops, broadband modems and basic routers
• Return customer calls in a timely manner
• Manage daily, weekly or monthly goals set by management
• Troubleshoot computer and printer issues on-site in the Corporate Office
• Pack equipment for shipment to retail locations
• Unpack and receive equipment shipped from retail locations
• Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
• Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Benefits

• Starting pay is $15 hourly
• Health, dental, vision, and life insurance
• Paid sick days
• Company holidays
• Employer matched 401K after 1 year
• Employee Assistance Programs
• Verizon Sales discounts, sales contests and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED