IT Help Desk Specialist
About The Position
The IT Help Desk Specialist provides on-site technical assistance and support to customers with questions and issues involving printer systems, computers, software, and hardware. The role includes training users in basic computer-system use; maintaining system performance; installing, modifying, cleaning, and repairing hardware, software, workstations, and servers; diagnosing and resolving problems; and supporting LANs, WANs, and other systems. The specialist responds to customer inquiries in person, by email, or by phone, and uses systems-management tools to monitor events, manage tickets, and help ensure client environments run optimally. Other related duties may be assigned. The position requires varying shifts based on customer needs, travel when required, and driving a company vehicle. The successful candidate will provide strong customer service, communicate and troubleshoot effectively, work efficiently as part of a team, and safely lift up to 60 pounds. Riverside Technologies, Inc. (RTI) provides managed services, IT hardware, warehouse services, and technology deployment to customers in industries including education, small and midsize businesses, commercial clients, and government entities.
Requirements
- Regular, reliable attendance.
- A+, Network+, and Security+ certifications are preferred but not required.
- One year of experience in a similar role is preferred but not required.
- Availability for varying shifts depending on customer needs.
- Valid driver’s license and exceptional driving record.
- Ability to travel when required.
- Excellent customer service skills.
- Strong verbal communication and problem-solving skills.
- Ability to work efficiently within a team.
- Ability to lift 60 pounds and use proper lifting technique.
- Must pass drug screening and background check.
Nice To Haves
- A+ certification.
- Network+ certification.
- Security+ certification.
- One year of experience in a similar role.
- Bilingual ability.
Responsibilities
- Provide on-site technical assistance and support for customer questions and issues involving printer systems, computers, software, and hardware.
- Train computer users on basic computer-system usage.
- Maintain the daily performance of computer systems.
- Install, modify, clean, and repair computer hardware, software, workstations, and servers.
- Run diagnostic programs, ask questions to determine the nature of problems, and resolve them.
- Resolve technical problems involving LANs, WANs, and other systems.
- Respond to customer questions in person, by email, or over the phone.
- Use systems-management tools to monitor events, manage the ticket system, and ensure client environments are running optimally.
- Perform other related duties as assigned.
- Drive a company vehicle as part of the role and travel when required.
Benefits
- Competitive salary and benefits package.
- 401(k) with match.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Paid holidays.
- Generous PTO plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
