IT Help Desk Specialist
About The Position
The IT Help Desk Specialist provides on-site technical assistance and support for questions and issues involving computer systems, software, and hardware. The role includes training users, maintaining system performance, installing and repairing hardware and software, diagnosing and resolving technical problems, and supporting LANs, WANs, and other systems. The specialist responds to customers by email, in person, or over the phone, and uses systems management tools to monitor events, manage tickets, and help ensure client environments run optimally. Other related duties may be assigned. The position requires availability for varying shifts based on customer needs, travel when required, and potentially driving a company vehicle.
Requirements
- Regular, reliable attendance.
- Excellent customer service skills.
- Strong verbal communication and problem-solving skills.
- Ability to work efficiently within a team.
- Valid driver's license and exceptional driving record.
- Ability to travel when required.
- Ability to lift 60 lbs. and use proper lifting techniques.
- Must pass a drug screening and background check.
- Must be available for varying shifts depending on customers’ needs.
Nice To Haves
- A+, Network+, and Security+ certifications are preferred but not required.
- One year of experience in a similar role is preferred but not required.
- Bilingual ability is a plus.
Responsibilities
- Provide on-site technical assistance and support for computer systems, software, and hardware questions and issues.
- Train computer users on basic computer system usage.
- Maintain daily performance of computer systems.
- Install, modify, clean up, and repair computer hardware, software, workstations, and servers.
- Run diagnostic programs, ask questions to determine the nature of problems, and resolve them.
- Resolve technical problems involving LANs, WANs, and other systems.
- Respond to customer questions by email, in person, or over the phone.
- Use systems management tools to monitor events and manage the ticket system, helping ensure client environments run optimally.
- Perform other related duties as assigned.
- Travel when required; responsibilities may include driving a company vehicle.
Benefits
- Competitive salary and benefits package
- 401(k) with match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Generous PTO plan
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
