IT Help Desk Specialist

Booz Allen Hamilton•Honolulu, HI

2d•$43,800 - $90,000•Onsite

About The Position

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply basic principles, theories, and concepts. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision.

Requirements

Experience providing support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client, server, storage, or network devices, or mobile devices
Knowledge of inventory management
Ability to follow appropriate disposal guidance
Ability to work independently with minimal supervision
Secret clearance
Bachelor's degree in a System Administration, Network Administration, or CS field

Nice To Haves

Experience with the Air Force or DoD
Experience with system administration, including Windows 11, Group Policy, Active Directory, vESD IAO Express, Tanium ARAD, EiTAAS, and Purebred
Experience using Microsoft 365 applications
TS/SCI clearance
CompTIA Security+ Certification

Responsibilities

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
Apply basic principles, theories, and concepts.
Solve routine problems of limited scope and complexity.
Refer more complex issues to higher levels.
Work under direct supervision.
Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client, server, storage, or network devices, or mobile devices.
Manage inventory.
Follow appropriate disposal guidance.