IT Help Desk Specialist

Riverside Technologies Inc•Omaha, NE

22d•$18 - $25•Onsite

About The Position

Riverside Technologies, Inc. (RTI) is hiring an IT Help Desk Specialist to provide on-site technical assistance and support for computer systems, software, and hardware. The role involves helping users with technical issues, explaining solutions clearly, training users in basic computer-system usage, and maintaining the daily performance of computer systems. The specialist also installs, modifies, cleans, and repairs hardware, software, workstations, and servers; diagnoses and resolves problems; and addresses issues with LANs, WANs, and other systems. The position responds to customer questions in person, by email, or over the phone, and uses systems management tools to monitor events, manage tickets, and help keep client environments running optimally. Other related duties may be assigned. The role requires varying shifts depending on customer needs, travel when required, and potentially driving a company vehicle. RTI provides managed services, IT hardware, warehouse services, and technology deployment to customers in education, small and midsize businesses, commercial organizations, government, and other industries. The company describes its environment as passionate, creative, and team-centric.

Requirements

Regular, reliable attendance.
Excellent customer service skills.
Strong verbal communication and problem-solving skills.
Ability to work efficiently within a team.
Valid driver’s license and exceptional driving record.
Ability to lift 60 lbs. and knowledge and use of proper lifting techniques.
Must pass drug screening and background check.
Must be available for varying shifts depending on customers’ needs.

Nice To Haves

A+, Network+, and Security+ certifications are preferred but not required.
One year of experience in a similar role is preferred but not required.
Bilingual ability is a plus.

Responsibilities

Provide on-site technical assistance and support for questions and issues involving computer systems, software, and hardware.
Train computer users on basic computer-system usage.
Maintain the daily performance of computer systems.
Install, modify, clean up, and repair computer hardware, software, workstations, and servers.
Run diagnostic programs, ask questions to determine the nature of problems, and resolve them.
Resolve technical problems involving Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Respond to customer questions in person, by email, or over the phone.
Use systems management tools to monitor events, manage the ticket system, and help ensure clients’ environments are running optimally.
Perform other related duties as assigned.
Travel when required; some responsibilities may include driving a company vehicle.