IT Help Desk Specialist/Tier I Support

CONNECTIONS HOUSING•Paradise, NV

17h•$17 - $19•Onsite

About The Position

Join our dynamic and expanding IT team to deliver exceptional customer service and technical support to our employees. As an IT Help Desk Specialist/Tier I Support, you will address and resolve Tier I IT-related issues and requests, document and track issues for timely resolution, support hardware, software, and network deployments, assist with IT equipment setup and configuration, and escalate cases as necessary. If you are passionate about IT support and thrive in a fast-paced, team-oriented environment, we encourage you to apply and become a valued member of our IT team.

Requirements

Preferred one year of experience in IT help desk or technical support role.
Strong knowledge of Windows operating systems, Microsoft Office 365 applications, and common IT tools and software.
Excellent customer service, communication, and problem-solving skills.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks and deadlines.
Ability to lift and move IT equipment up to 50 lbs.

Nice To Haves

Certification in CompTIA A+, Network+, or Security+ is a plus.

Responsibilities

Respond to and resolve Tier I IT-related issues and requests from staff via phone, email, chat, or ticketing system.
Document and track issues to ensure timely resolution and follow up with users.
Support hardware, software, and network deployments at the end-user level, including installation, configuration, troubleshooting, and maintenance of IT equipment and peripherals.
Assist with the setup and configuration of IT equipment for new hires, transfers, and terminations.
Identify cases for escalation and communicate with Tier II and Tier III support teams as needed.
Provide basic training and guidance to users on IT policies, procedures, and best practices.
Maintain inventory of IT equipment and supplies.
Perform other duties as assigned by the IT Manager or Supervisor.