IT Help Desk/Mobility Specialist

Wagner Equipment • Aurora, CO

3d • Onsite

About The Position

The IT Help Desk provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Requirements

• High School Diploma or GED
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• Basic knowledge of Microsoft Word and Outlook

Responsibilities

• Distributes and tracks email and data security policy
• Answers all Help Desk calls
• Assists Communication Systems Support Specialist in any special projects related to phones, faxes, copy machines, etc.
• Makes all DBS user and Wynne user changes, additions and deletions
• Evaluates Help Desk software
• Assists in installation of software
• Administers Help Desk software
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Unum Supplemental life Insurance
• Aflac Critical Illness + Accidental Insurance
• ID WatchDog
• discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED