IT Help Desk Lab Tech Apprentice

Ivy Tech Community College • Bloomington, IN

1d • Onsite

About The Position

The Office of Information Technology (OIT) is seeking a motivated and enthusiastic intern to join their team. This internship offers valuable hands-on experience within the OIT office by helping students, staff, and faculty with troubleshooting computer equipment including hardware and software issues. This internship will help development with the following skills: active listening & customer service, IT troubleshooting techniques, critical thinking & problem solving, interpersonal communication skills, teamwork and attention to detail.

Requirements

• Like troubleshooting and working with computers
• Enjoy taking things apart and building equipment
• Like helping others solve IT related problems
• Working with others and being a part of a team

Responsibilities

• Assist students with troubleshooting computer equipment including hardware and software issues
• Help to setup equipment and demonstrations for student labs as part of academic coursework
• Work with other Ivy Tech staff to address hardware and software needs on campus issued laptops and equipment
• Set up equipment for staff use, ensuring proper installation of cables, operating systems, or appropriate software
• Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students
• Create and maintain documentation as requested of supervisor

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
• Fee remission for employees, spouses, and legal dependents.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed