IT Help Desk - Summer Internship Opportunity

Tecnica Group USA Corporation•Lebanon, NH

1d•Hybrid

About The Position

Tecnica Group North America is home to a passionate, close-knit team committed to wellness, authenticity, and community. We value connection, growth, and purpose — and we’re always looking for people who share our love for the outdoors and a drive to make an impact. As a global leader in winter sports equipment and footwear, we’re on a mission to create amazing experiences through exceptional products. Our brands — Blizzard, Lowa, Moon Boot, Nordica, Rollerblade, and Tecnica — are trusted by adventurers and athletes around the world. Join us and help inspire an active outdoor life. This position's primary focus is to support day to day information technology systems and user support for cases across the Tecnica Group North America organization while gaining hands on experience with IT support, systems admin and user services. This position is designed to provide exposure to a wide range of IT functions, with a primary focus on troubleshooting, device setup and supporting IT operations.

Requirements

Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
Strong interest in IT support and systems administration
Working knowledge of internet security and data privacy principles and best practices.
Attention to detail; ability to prioritize and meet goals.
Patient, friendly demeanor with a great aptitude for listening
Clear communication skills
Ability to manage multiple tasks and ask for help when needed

Nice To Haves

Experience in help desk support operations a plus!
Working with Microsoft Office 365 setup and operations.
Using scripting languages (PowerShell, bash, Python) to automate IT tasks
With Cisco networking
Operating Audio/Video equipment.

Responsibilities

Provide first-level support for help desk tickets, including troubleshooting hardware and software issues
Assist with setup, configuration, and deployment of laptops (Windows and MacOS), mobile devices, and peripherals.
Participate in small IT projects and process improvement initiatives.
Assist with installation, configuration, maintenance, and monitoring of IT hardware including desktop PCs, laptops (Windows and MacOS), servers, VOIP phones, printers, switches, routers, firewalls, and antivirus software.
Supports the onboarding and offboarding of users. (account set-up, equipment preparation, access requests)
Document solutions, processes and troubleshooting steps for internal knowledge sharing.
Helps to maintain inventory records of both hardware and software.
Support basic network and connectivity troubleshooting under guidance
Assist with installation and support of meeting room technology (A/V equipment, hybrid meeting tools)
Basic repairs and replacement of equipment as necessary, escalating more complex technical issues to senior IT team members as needed
Follow emergency plans for equipment, security or power failures when necessary.