IT Help Desk Intern

Wajax • Edmonton, AB

10d

About The Position

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

Requirements

• currently enrolled in a post-secondary program
• This role is required to be a co-op placement position
• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);
• Knowledge of User Account Management;
• Knowledge of Incident and Request Management;
• Excellent analytical, troubleshooting and communication skills;
• iPhones, Android devices and Tablets support

Nice To Haves

• Bilingual in English and French is a definite asset

Responsibilities

• Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Provides phone and in-person support to local and remote site end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Tracks and monitors the problem to insure a timely resolution.
• Provide printing support for all sites.
• Configures, personalizes and positions workstations for remote site users.
• Maintains upgrades or replaces hardware and software systems.
• Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices.
• Recommends and schedules repairs.
• Installs new software releases, system upgrades and resolves software related problems.
• Provides and delegates tasks as it relates to workloads.
• Works with suppliers to deliver a better experience at all sites.
• Provides after hours on call support as required on a rotational basis.
• Helps co-ordinate and maintain quality standards
• Adheres to IT Services Policies, Procedures and Guidelines
• Supports organisational change
• Other duties as required

Benefits

• Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
• Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
• Health Spending Account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
• Award-Winning Health and Wellness Program.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree