IT Help Desk Intern

Enterfusion • Orlando, FL

4d • Onsite

About The Position

Join Enterfusion as an IT Help Desk Intern! Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands-on experience in a dynamic environment. As an IT Help Desk Intern, you will gain invaluable skills while supporting our dedicated IT team. Dive into the world of tech support, troubleshooting, and customer service, and make your mark in our exciting, collaborative workspace!

Requirements

• A passion for technology and a willingness to learn!
• Currently pursuing or recently completed a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software applications, and networking.
• Strong communication and interpersonal skills with a customer-first attitude.
• A desire to contribute to a team, while also being able to work independently.

Nice To Haves

• Familiarity with Microsoft Office Suite (Word, Excel, etc.) is a plus.

Responsibilities

• Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues.
• Shadow experienced technicians to learn best practices in troubleshooting hardware and software problems.
• Participate in the onboarding process for new technologies, helping prepare equipment and configurations.
• Document solutions and create knowledge base articles to streamline future support.
• Take part in team meetings, contributing your ideas and gaining insights into project management.
• Support special projects as assigned, allowing you to explore various areas within IT.

Benefits

• Real-world experience in a supportive and energetic atmosphere.
• Opportunities to enhance your technical problem-solving skills.
• A chance to engage with a talented team and network within the industry.
• Flexible schedule accommodating your academic commitments.

What This Job Offers

• Career Level: Intern