IT Help Desk Assistant
Access Supports•Middletown, NY
•Hybrid
About The Position
The IT Helpdesk Assistant is responsible for providing effective technical assistance and guidance with information technology systems. This role includes managing incoming help desk tickets and accurately documenting relevant information in the ticketing system.
Requirements
- Basic knowledge of Microsoft desktop systems, operating systems, and the Office application suite
- Minimum of 1–2 years of progressive experience in computer hardware and software support
- Strong customer service skills, with the ability to respond effectively and in a timely manner
- Excellent written and verbal communication skills; ability to interact professionally with internal stakeholders at all levels
- Strong organizational, time management, and prioritization abilities
- Valid unrestricted driver's license required
- Reliable transportation required
Nice To Haves
- Bilingual (English and Spanish) a plus
- Associate Degree in Computer Information Systems or a related field preferred
- Previous customer service experience in a help desk environment preferred
Responsibilities
- Provide technical support for help desk calls and create corresponding tickets in the help desk ticketing system
- Manage and monitor all incoming tickets, ensuring all necessary information is collected for resolution
- Perform basic troubleshooting and assistance via phone or through remote support tools
- Travel to different agency sites as needed. Locations include but not limited to: Orange, Ulster, Dutchess, Sullivan, Columbia, Greene, Queens, and Westchester County.
- Additional assignments or duties may be determined at a future date based on organizational needs
Benefits
- Benefits Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
