IT Help Desk Analyst HIRING ASAP (MS Intune Experience REQUIRED)

TEKsystems • Lodi, CA

1d • $23 - $30 • Onsite

About The Position

This is a Contract position based out of Lodi, CA. The IT Help Desk Analyst will provide Tier 1-2 technical support for Windows 10/11 desktops and laptops, support Microsoft Office 365 applications, and troubleshoot hardware issues. The role also involves identity and access management, ticketing and incident management, network, VPN & connectivity support, printer & peripheral support, and ensuring security & compliance. The analyst will provide professional, customer-focused support and collaborate with various IT teams.

Requirements

• Strong experience supporting Windows 10/11 environments
• Hands-on experience with Office 365 / Microsoft 365
• Working knowledge of Active Directory and Azure AD
• Experience using ServiceNow or similar ITSM ticketing systems
• Understanding of network, Wi‑Fi, and VPN connectivity
• Experience supporting printers and peripherals
• Basic knowledge of hardware troubleshooting and imaging
• Excellent communication and customer service skills
• Strong troubleshooting and problem‑solving abilities
• Ability to manage multiple tickets simultaneously
• Attention to detail and documentation

Nice To Haves

• MS Intune Experience REQUIRED

Responsibilities

• Provide Tier 1–2 technical support for Windows 10/11 desktops and laptops
• Support Microsoft Office 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.)
• Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devices
• Perform hardware/software installations, upgrades, and replacements
• Create, modify, and disable user accounts in Active Directory and Azure AD
• Manage password resets, group memberships, and access permissions
• Support MFA and VPN-related access issues
• Log, track, and resolve incidents and service requests using ServiceNow
• Prioritize tickets according to SLA and business impact
• Escalate unresolved or complex issues to Tier 3 or appropriate IT teams
• Document resolutions, troubleshooting steps, and knowledge base updates
• Troubleshoot network and Wi‑Fi connectivity issues
• Support Cisco VPN connections for remote users
• Assist with basic TCP/IP, DNS, DHCP, and connectivity troubleshooting
• Troubleshoot local and network printer issues
• Install printer drivers and manage print queues
• Support scanners and other office peripherals
• Follow IT security policies and best practices
• Identify and report potential security incidents or vulnerabilities
• Assist with endpoint security tools and patching as needed
• Provide professional, customer‑focused support to end users
• Communicate clearly with technical and non‑technical stakeholders
• Work closely with infrastructure, network, and application teams

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed