IT HELP DESK/ANALYST

Pointe Precision•Plover, WI

1d•Onsite

About The Position

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager to learn, develop technical skills, and grow within a hands-on IT environment. You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise applications. Training and mentorship will be provided. This is a fully onsite position, allowing for hands-on experience with systems and direct interaction with end users.

Requirements

Associate’s degree in IT, Computer Science, or related field
Strong interest in IT and technology
Good problem-solving skills and attention to detail
Strong communication and customer service skills
Ability to work independently and as part of a team
Knowledge of:
Windows 10/11
MS Office (Word, Excel, Outlook, PowerPoint, OneNote)
Basic understanding of networking concepts (IP Addressing, DHCP)

Nice To Haves

Active Directory / user account management
PowerShell or scripting
VMware or virtualization concepts
Cisco IOS
Visual Studio

Responsibilities

Serve as the first point of contact for IT support requests (phone, email, ticketing system, and in-person)
Troubleshoot hardware and software issues on:
PCs, laptops, printers, and mobile devices
Set up and deploy new equipment for employees
Create, modify, and disable user accounts
Install and update software
Document issues and resolutions
Assist with IT projects and system improvements
Work with vendors to resolve technical issues