IT HELP DESK/ANALYST
About The Position
We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager to learn, develop technical skills, and grow within a hands-on IT environment. You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise applications. Training and mentorship will be provided. This is a fully onsite position, allowing for hands-on experience with systems and direct interaction with end users.
Requirements
- Associate’s degree in IT, Computer Science, or related field
- Strong interest in IT and technology
- Good problem-solving skills and attention to detail
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Knowledge of: Windows 10/11
- Knowledge of: MS Office (Word, Excel, Outlook, PowerPoint, OneNote)
- Basic understanding of networking concepts (IP Addressing, DHCP)
Nice To Haves
- Active Directory / user account management
- PowerShell or scripting
- VMware or virtualization concepts
- Cisco IOS
- Visual Studio
Responsibilities
- Serve as the first point of contact for IT support requests (phone, email, ticketing system, and in-person)
- Troubleshoot hardware and software issues on: PCs, laptops, printers, and mobile devices
- Set up and deploy new equipment for employees
- Create, modify, and disable user accounts
- Install and update software
- Document issues and resolutions
- Assist with IT projects and system improvements
- Work with vendors to resolve technical issues
- Support and provide back-up in other areas of Information Technology as necessary.
- Assist with system and network administration tasks, including but not limited to backups, database support, installing software, systems upgrades, patches, and processing user requests.
- Other duties as may be necessary to fulfill the responsibilities of this position.
Benefits
- Health, Dental and Vision Insurance
- Short & Long Term Disability
- Employer paid Life and AD&D Insurance
- 401(k) Plan with Company Match
- Tuition Reimbursement
- Medical and Dependent Care Reimbursement Accounts
- Paid Vacation and Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
