IT Help Desk Administrator

Palmer Distribution Services Inc•Baytown, TX

1d•$23 - $27•Onsite

About The Position

We are seeking an eager, enthusiastic IT Help Desk Administrator to join our team with both business skills and IT knowledge! This position will require experience in a network environment. Technician will work closely with the Operations team and IT Systems Analyst in the day to day support of the WMS systems and organization users. The candidate will support and take ownership of user requests or issues to determine course of action for a resolution. Candidate will be a liaison between business, customers, users, third party vendors and operations.

Requirements

Problem solving
Basic networking knowledge and troubleshooting
Excellent communication skills
Positive attitude
Windows 10 client/Windows server operating systems knowledge
Phone system knowledge (Avaya a plus)
Quality focus on end user support
Proficiency with Microsoft Office products
Basic understanding of Active Directory services
Basic server administration tasks
Previous experience in IT or systems support roles preferred
Highschool Diploma or G.E.D
Ability to build rapport with users
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Familiarity with phones, office, 3PL and ticketing software a plus
Traveling between sites may be required to complete tasks in the Houston/Baytown/Pasadena area. Reliable transportation with clean driving record

Nice To Haves

A degree in Computer System or certificate is preferred

Responsibilities

Diagnosing software and hardware incidents reported through email, phone calls, and ticketing system.
Create solutions to ongoing issues with procedural documentation following best practices and SOPs.
Provide technical assistance and training to end-users to prevent future technical issues and improve productivity with efficient configurations.
Prioritize and escalate tickets based on business needs, impact severity, and urgency
Manage user accounts, passwords, application licensing, and permissions across multiple systems such as Active Directory, Database Management System, and Onsite Hosts
Maintain inventory tracking while deploying laptops, printers, and infrastructure equipment.
Develop solutions to reduce ticket response time and repeat ticket occurrences