IT Hardware Tech Supervisor

Sprout•Garland, TX

1d•Onsite

About The Position

Sprout (www.Sproutup.com) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We are a growing GREEN company that has a customized ERP platform to manage our business. Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT infrastructure refreshes, superior technology is only half the solution. The other half is uncompromising customer service. Our world-class customer service teams’ partner with companies at every turn to deliver solutions that make life (and the world) better. We are looking for an IT Specialist seeking a different type of opportunity. Someone who likes refurbishing IT equipment and identifying and harvesting valuable components from devices near the end of their lifecycle. Someone who enjoys learning new technology and cares about saving the planet by conserving valuable resources.

Requirements

Computer hardware enthusiast with knowledge of different types of computer components
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Able to speak, read, and understand the English language in verbal communication (bilingual in Spanish preferred)
Able to follow verbal and written instructions
Able to stand for up to 8 hours or more
Able to walk, climb stairs, bend, and reach to work with equipment throughout an 8-hour shift
Able to lift, carry, pull, and push up to 50 pounds
Able to work in a non-climate-controlled warehouse environment
Able to use hand tools (e.g., power drill, pliers, etc.)
Able to work with exposure to mechanical and electrical currents
Able to wear Personal Protective Equipment (PPE)
Able to learn and apply new concepts
Able to type data accurately and efficiently into a computer system
Basic proficiency using a computer and MS Teams, Outlook, and internet search capabilities
Basic proficiency using MS Word and Excel

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Runs diagnostics on various consumer and industrial electronics including laptops, tablets, servers, and networking equipment, as well as their individual components
Position may operate specialized equipment in combination with considerable independence and variation in assignments, requiring knowledge of our propriety software platform and additional software.
Utilizes software to manage the data sanitation of hundreds of hard drives at a time and routes the devices to the appropriate distribution channel ranging from direct retail to responsible recycling
Utilizes sERP (proprietary software) to inventory numerous devices by creating labels and scanning barcodes to sort electronic components by attributes
Coordinates, supervises, and is accountable for the daily activities of Level 3 and Level 4 Operators. Impact of work is at team level.
Demonstrates recognition of basic electronic components
Opens/closes and interprets shop orders
Understands and manipulates all aspects of the sERP system
Understands the total production system and processes (e.g., inbound/ outbound shipping, shop orders, and inventory management)
Understands third-party software (e.g., Softhinks, Future Dial, Kronos, EPS, WipeOS, etc.)