IT Governance & Process Improvement Associate Director

DTCC • Tampa, FL

1d • $95,000 - $180,000 • Hybrid

About The Position

The IT Governance & Process Improvement Associate Director supports delivery effectiveness, operational efficiency, and organizational alignment across strategic initiatives. Working with delivery teams, Scrum Masters, technology leaders, and business stakeholders, this role helps ensure that roadmaps, milestones, dependencies, and priorities remain aligned and visible. Through governance oversight, process improvement, coaching, and cross-functional collaboration, the role supports successful delivery, stronger organizational maturity, and a more efficient and transparent operating environment. The work is intended to improve execution, reduce delivery risk, enhance stakeholder engagement, and promote continuous improvement across the organization.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.
• At least 8 years of experience in project management, program management, governance, process improvement, delivery management, operational excellence, or related disciplines.
• Experience working in complex technology, business, or operational environments.
• Experience supporting cross-functional initiatives involving multiple stakeholder groups.
• Experience developing and maintaining reports, dashboards, metrics, or governance-related deliverables.
• Demonstrated experience driving process improvements and organizational change initiatives.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving abilities.
• Ability to identify process inefficiencies and develop practical improvement solutions.
• Strong communication and presentation skills, including tailoring messaging to technical and non-technical audiences.
• Ability to influence without direct authority and build consensus across diverse stakeholder groups.
• Strong relationship management and partnership skills.
• Ability to work effectively in ambiguous and rapidly changing environments.
• High attention to detail while maintaining focus on strategic objectives.
• Strong facilitation and collaboration skills.
• Ability to drive accountability and follow-through across teams.
• Curiosity and a continuous improvement mindset.
• Coaching and mentoring capabilities to develop talent and improve team effectiveness.
• Ability to translate complex delivery, governance, and operational concepts into clear, actionable insights for leadership and teams.

Nice To Haves

• Experience supporting Agile, Scrum, or hybrid delivery environments.
• Experience with roadmap management, strategic planning, portfolio coordination, or delivery governance.
• Experience in financial services, technology, risk management, or highly regulated industries.
• PMP, Agile, Lean, Six Sigma, Scrum, or similar industry certifications.
• Experience developing operational standards, governance frameworks, or process documentation.
• Experience coaching, mentoring, or developing team members.

Responsibilities

• Partner with Scrum Masters, Product Owners, delivery teams, technology leaders, and business stakeholders to support successful execution of strategic initiatives.
• Coordinate roadmaps and keep timelines, milestones, dependencies, and key deliverables accurate, aligned, and up to date.
• Monitor portfolio health and delivery progress, identifying risks, issues, dependencies, and execution gaps that may affect business objectives.
• Facilitate cross-functional collaboration so teams understand and align on priorities, commitments, and delivery expectations.
• Lead process improvement initiatives to enhance efficiency, consistency, governance adherence, transparency, and operational effectiveness.
• Develop, maintain, and improve governance frameworks, operational procedures, standards, and best practices.
• Establish and maintain reporting, metrics, dashboards, and management visibility tools to support decision-making and organizational oversight.
• Coordinate planning, readiness, and governance activities for delivery and implementation of business and technology initiatives.
• Analyze delivery, operational, and governance processes to identify opportunities for simplification, automation, and continuous improvement.
• Ensure organizational processes and delivery activities follow established governance standards, controls, and operating procedures.
• Build relationships across business and technology organizations to promote collaboration, accountability, and effective execution.
• Coach and mentor junior team members on governance practices, stakeholder management, delivery processes, organizational effectiveness, and professional development.
• Support onboarding, knowledge sharing, and capability development initiatives.
• Serve as a trusted advisor and facilitator, helping teams navigate challenges, remove obstacles, and improve ways of working.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off and personal/family care, and other leaves of absence to support physical, financial, and emotional well-being.
• Flexible/hybrid work model of three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior