IT Governance & Process Improvement Associate Director

DTCC • Tampa, FL

1d • Hybrid

About The Position

The IT Governance & Process Improvement Associate Director supports delivery effectiveness, operational efficiency, and organizational alignment across strategic initiatives. The role partners with delivery teams, Scrum Masters, technology leaders, and business stakeholders to keep roadmaps, milestones, dependencies, and priorities aligned and visible. Through governance oversight, process improvement, coaching, and cross-functional collaboration, the role helps improve delivery outcomes, strengthen organizational maturity, reduce delivery risk, and foster a transparent operating environment.

The position coordinates portfolio roadmaps and delivery progress, identifies risks and execution gaps, improves governance frameworks and operating procedures, and develops reporting and dashboards for decision-making. It also supports planning and implementation readiness, promotes adherence to standards and controls, and helps teams simplify or automate processes. The role builds relationships across business and technology organizations, mentors junior team members, supports onboarding and knowledge sharing, and facilitates teams in resolving challenges and improving how they work.

DTCC describes its IT group as delivering secure, reliable technology solutions for the global capital markets. The position follows a flexible hybrid model with three onsite days and two remote days; onsite days include Tuesday, Wednesday, and a third day determined by the team or employee. Compensation includes base pay and an annual incentive. The posting also describes health, life, well-being, retirement, paid time off, and leave benefits.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience; the posting also states a bachelor's degree is preferred or equivalent experience.
• At least 8 years of experience in project management, program management, governance, process improvement, delivery management, operational excellence, or related disciplines.
• Experience working in complex technology, business, or operational environments.
• Experience supporting cross-functional initiatives involving multiple stakeholder groups.
• Experience developing and maintaining reports, dashboards, metrics, or governance-related deliverables.
• Demonstrated experience driving process improvements and organizational change initiatives.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving abilities, including identifying process inefficiencies and developing practical improvements.
• Strong communication and presentation skills, with the ability to tailor messaging to technical and non-technical audiences.
• Ability to influence without direct authority and build consensus across diverse stakeholder groups.
• Strong relationship-management, partnership, facilitation, and collaboration skills.
• Ability to work effectively in ambiguous and rapidly changing environments.
• Attention to detail while maintaining focus on strategic objectives.
• Ability to drive accountability and follow-through across teams.
• Curiosity and a continuous-improvement mindset.
• Ability to translate complex delivery, governance, and operational concepts into clear, actionable insights for leadership and teams.
• Coaching and mentoring capabilities to develop talent and improve team effectiveness.

Nice To Haves

• Experience supporting Agile, Scrum, or hybrid delivery environments.
• Experience with roadmap management, strategic planning, portfolio coordination, or delivery governance.
• Experience in financial services, technology, risk management, or highly regulated industries.
• PMP, Agile, Lean, Six Sigma, Scrum, or similar industry certifications.
• Experience developing operational standards, governance frameworks, or process documentation.
• Experience coaching, mentoring, or developing team members.

Responsibilities

• Partner with Scrum Masters, Product Owners, delivery teams, technology leaders, and business stakeholders to support strategic initiatives.
• Coordinate roadmaps and keep timelines, milestones, dependencies, and deliverables accurate, aligned, and up to date.
• Monitor portfolio health and delivery progress, identifying risks, issues, dependencies, and execution gaps that may affect business objectives.
• Facilitate cross-functional collaboration so priorities, commitments, and delivery expectations are understood and aligned.
• Lead process-improvement initiatives to enhance efficiency, consistency, governance adherence, transparency, and operational effectiveness.
• Develop, maintain, and improve governance frameworks, operational procedures, standards, and best practices.
• Establish and maintain reporting, metrics, dashboards, and management visibility tools to support decisions and organizational oversight.
• Coordinate planning, readiness, and governance activities for business and technology initiatives.
• Analyze delivery, operational, and governance processes to identify opportunities for simplification, automation, and continuous improvement.
• Ensure organizational processes and delivery activities follow established governance standards, controls, and operating procedures.
• Build relationships across business and technology organizations to promote collaboration, accountability, and effective execution.
• Coach and mentor junior team members on governance practices, stakeholder management, delivery processes, organizational effectiveness, and professional development.
• Support onboarding, knowledge sharing, and capability development initiatives.
• Serve as a trusted advisor and facilitator, helping teams navigate challenges, remove obstacles, and improve ways of working.

Benefits

• Competitive compensation including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off and personal/family care, along with other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior