IT Geospatial Analyst Senior - Austin Watershed Protection

City of Austin•Austin, TX

4d•$35 - $43•Hybrid

About The Position

Under minimal supervision, the IT Geospatial Analyst Senior creates, maintains, displays, and updates a comprehensive geospatial information system. This position supports Drainage Charge billing by running projects that update and maintain billing through geospatial software, managing and resolving customer-created work orders, and improving the customer service experience through technical and systematic improvements. The role oversees relevant city and state codes that guide Drainage Charge billing rules and monitors revenue changes. The position creates and maintains Feature Manipulation Engine (FME) workspaces and workflows to support accurate billing, identify data errors, and generate revenue reports. It conducts data integrity projects, one-off error checks, and data research initiatives; tests and updates applications to incorporate rate, standard operating procedure, and software changes; and develops applications to improve customer experience. The role manages and maintains customer-facing applications, including Customer Care & Billing (CC&B), ArcGIS Online, and Microsoft Power BI. The analyst uses Oracle Utilities Customer Care and Billing, GIS, and FME to analyze Drainage Charge revenue and produce reports, maps, and tables that explain income trends and support forecasting. The position coordinates with Austin Energy technology teams and external vendors to improve billing uniformity and consistency, and serves as a liaison for large Drainage Charge account holders and Austin Energy. Work includes responding to internal and external information requests and communicating with IT, vendor, and user communities. The position may provide leadership, work assignments, evaluation, training, and guidance to others. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. After the initial training period, the position may be eligible for a 60% telework schedule per week, subject to departmental business needs. The primary location is 505 Barton Springs Road, Austin, Texas. Travel to multiple locations may be necessary as part of regular duties.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in a field related to the job; experience may substitute for education up to four years.
Knowledge of programming and scripting principles, techniques, and documentation practices.
Knowledge of mapping, coordinate systems, projections, and scale.
Knowledge of basic database design principles.
Ability to implement geospatial technology projects.
Ability to modify geospatial applications and databases using scripting languages and automation tools.
Ability to read and interpret surveys, legal descriptions, cartography, engineering documents, construction plans, aerial imagery, and orthophotography.
Ability to read and interpret applicable laws and regulations.
Ability to analyze automation needs and recommend data, geospatial software, and/or hardware solutions.
Ability to produce maps and other representations of geospatial data using geospatial software.
Ability to identify customer needs accurately and take appropriate steps to address them.
Ability to define, analyze, and find solutions for difficult or complex problems; view the big picture; become familiar with emerging technologies; and identify trends as well as isolated events.
Ability to select and use training or instructional methods appropriate to the situation when learning or teaching new concepts.
Ability to recognize and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
Ability to build and maintain trust and confidence through consistency and reliability, and to share thoughts, ideas, perspectives, and data to create shared understanding.

Nice To Haves

Experience with billing reports, rate verification, and investigation of account corrections.
Knowledge of Oracle Utilities Customer Care and Billing or experience with another utility billing system.
Customer service experience, with details of the circumstances in which customers were served, such as in person, by phone, by email, in a call center, or through field work.
Fluency in Spanish.
Knowledge and experience with Geographic Information Systems (GIS) and Extract, Transform and Load (ETL) applications.
Knowledge and experience working in an Enterprise Geodatabase (SDE) and using SQL Developer.

Responsibilities

Create, maintain, display, and update a comprehensive geospatial information system.
Design, implement, and perform data management activities, including modifying elements and assigning privileges.
Design, develop, test, debug, document, and modify geospatial applications.
Analyze data from various sources and produce data sets, cartographic layouts, reports, maps, and tables in accordance with specifications and standards.
Research and interpret source records and documents, including materials relevant to Drainage Charge billing.
Perform business process analysis, develop alternatives, and make recommendations.
Respond to information requests from internal and external customers and manage customer-created work orders.
Assist with creating, publishing, implementing, and improving IT policies, governance, standards, and security.
Research, test, install, and implement new software releases, upgrades, and geospatial technologies.
Create and maintain FME workspaces and workflows to support accurate billing, identify data errors, and generate revenue reports.
Run projects to update and maintain Drainage Charge billing using geospatial software and monitor revenue changes under applicable billing rules.
Test and update applications to incorporate rate, standard operating procedure, and software changes; develop applications to improve customer experience.
Manage, maintain, test, and upgrade customer-facing applications, including CC&B, ArcGIS Online, and Microsoft Power BI.
Analyze Drainage Charge revenue using Oracle Utilities Customer Care and Billing, GIS, and FME; generate reports, maps, and tables to explain income trends and support forecasting.
Coordinate with Austin Energy technology teams and external vendors to confirm and improve billing uniformity and consistency.
Serve as a liaison for large Drainage Charge account holders and Austin Energy.
Communicate and interface with IT, vendor, and user communities.
May provide leadership, work assignments, evaluation, training, and guidance to others.