IT Generalist

Arizona Department of Administration • Phoenix, AZ

22h • $62,000 - $72,000 • Onsite

About The Position

This position will support the management of the Agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives. Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.

Requirements

• General Knowledge of PC setup.
• End-user computer software; systems analysis and design techniques.
• IT training; negotiation and problem resolutions skills.
• ServiceNow familiarity.
• Inventory Management/ Warehousing.
• Strong customer service and analytical skills.
• Excellent interpersonal, written and oral communication skills.
• Google Workspace.
• Microsoft Office
• Demonstrated ability to balance and organize multiple tasks.
• Demonstrated ability to work collaboratively in teams and across organizations.
• Demonstrated ability to build strong relationships inside and outside the organization.
• Associates degree plus 1-3 years of experience (or equivalent experience).
• Must possess and retain a current, valid class-appropriate driver’s license.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements that will help to eliminate waste.
• Increase efficiency by making the best use of existing IT asset resources by avoiding asset purchases that are unnecessary.
• Executes and monitors production jobs.
• Performs Gatekeeper functions for Configuration and Deployment ticketing queue.
• Trouble shoots production problems and recommends/implements solutions.
• Completes weekly, monthly and yearly physical inventory processes.
• Processes, documents and coordinates palletizing/staging equipment and administration paperwork for final disposal.
• Provides computer operations support for administrative duties within IT procurement and inventory management.
• Helps resolve service desk tickets.
• Coordinates with Fixed Assets and others within the agency to resolve IT asset issues.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree