IT Generalist Supervisor

Corefirst Bank & Trust • Topeka, KS

2d • Onsite

About The Position

This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365. Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.

Requirements

• 5+ years of technical support experience
• 2+ years of IT helpdesk/desktop management
• Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).
• Proficient with Windows network setup, administration, maintenance, and upgrade
• Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP)
• Strong analytical and problem-solving skills
• Strong customer service skills and willingness to assist others
• Ability to relate and empathize with other people
• Listening, oral, and written communication skills
• Detail-oriented
• Goal-oriented
• Initiative/self-starter
• Clean driving record
• Pass a drug screen and background checks

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user account provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
• Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
• Performs on-site and remote technical support.
• Maintains excellent communication with IT management on all tasks and projects.
• Creates and maintains good technical documentation.
• Interfaces with software vendors to solve problems experienced with their software.
• Ability to solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
• Ability to be on call.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED