IT Functional Manager (NASA/Enterprise IT Operations)
About The Position
COLSA Corporation is seeking an experienced IT Functional Manager to lead enterprise IT operations supporting the NASA Shared Services Center (NSSC) at Stennis Space Center, MS. This role provides leadership for a multidisciplinary team responsible for delivering mission-critical IT services that enable NASA's workforce and operations. The successful candidate will oversee service delivery, drive operational excellence, partner with NASA stakeholders, and lead continuous improvement across a diverse portfolio of enterprise IT initiatives. Work Location: Candidates must currently reside within a commutable distance of Stennis Space Center, MS and be able to work on site as needed to support collaboration, system implementations, operational support, troubleshooting, and customer engagement.
Requirements
- Experienced IT Functional Manager
- Reside within a commutable distance of Stennis Space Center, MS
- Ability to work on site as needed
- Experience leading a team of approximately 20 IT professionals
- Experience in enterprise IT support
- Experience with ServiceNow
- Experience with enterprise architecture
- Experience with Agile/Scrum
- Experience with change management
- Experience with process improvement
- Experience with workflow mapping
- Experience with SOP/work instruction development
- Experience with organizational design
- Experience with talent management
- Experience with performance measurement and reporting
- Experience with business case development
- Experience with strategic workforce planning
- Experience with meeting facilitation
- Ability to establish acceptance criteria
- Ability to collaborate with NASA stakeholders
- Ability to ensure contract deliverables meet requirements
- Ability to manage service growth and workforce planning
- Ability to ensure documentation is accurate, complete, and maintained
- Subject matter expert in IT and Information Assurance (IA) technologies and methodologies
Responsibilities
- Lead a team of approximately 20 IT professionals (developers, analysts, and desktop technicians) providing enterprise IT support for the NASA Shared Services Center (NSSC) and Stennis Space Center in accordance with the NTSS Performance Work Statement.
- Manage all personnel actions for team including recruiting, hiring, performance management, employee development, and other personnel-related activities.
- Provide technical and operational leadership across enterprise IT initiatives, including ServiceNow, enterprise architecture, Agile/Scrum, change management, process improvement, workflow mapping, SOP/work instruction development, organizational design, talent management, performance measurement and reporting, business case development, strategic workforce planning, and meeting facilitation.
- Establish acceptance criteria and collaborate with NASA to ensure successful delivery of IT services.
- Ensure contract deliverables meet contract performance requirements, quality standards, and customer expectations.
- Partner with NASA stakeholders to support existing operations, evolving requirements, and future initiatives.
- Manage service growth and workforce planning to ensure staffing and resources effectively support operational requirements.
- Ensure required contract, operational, and service documentation is accurate, complete, and maintained.
- Serve as a subject matter expert in IT and Information Assurance (IA) technologies and methodologies supporting NASA Shared Services operations.
- Participate in planning discussions for future projects and initiatives.
- Perform other duties as assigned.
Benefits
- Employee-centric culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
