IT Functional Analyst - Manufacturing

Agropur•Longueuil, QC

1d•CA$84,600 - CA$105,800•Hybrid

About The Position

The IT Functional Analyst - Manufacturing plays a critical role in ensuring that Manufacturing Execution Systems (MES) effectively support real plant operations across the network. Acting as the primary interface between plant teams and IT, this role gathers, validates, and translates manufacturing requirements into clear, structured functional specifications for delivery teams. The role is accountable for ensuring that MES solutions are aligned with shopfloor reality, usable by operations teams, and successfully adopted in production environments. This includes leading User Acceptance Testing (UAT) with plant stakeholders, driving change management and training activities, and supporting deployment and hypercare phases. Working closely with delivery teams, architects, and operations support, the IT Functional Analyst - Manufacturing ensures that solutions are not only technically sound, but also operationally effective. The role also acts as the first point of functional escalation for MES-related issues and plays a key role in identifying continuous improvement opportunities based on plant feedback and operational performance.

Requirements

Degree in Information Technology, Engineering, Operations, or related field (preferred)
Equivalent combination of education and experience will be considered
5+ years of experience in MES, manufacturing operations, or IT/OT environments
Strong experience working directly with plant stakeholders and production teams
Proven ability to bridge business operations and IT delivery teams
Experience participating in system deployments in industrial environments
Experience leading or supporting UAT and plant-level implementations
Strong ability to translate operational needs into structured requirements
Solid understanding of manufacturing processes and shopfloor realities
Good understanding of MES technologies and industrial systems
Strong communication and stakeholder management skills
Ability to challenge and validate both business and technical assumptions
Structured and pragmatic problem-solving mindset
Experience supporting change management and system adoption
Understanding of high-availability and 24/7 operational environments

Nice To Haves

PMP, Agile, or equivalent certification (asset)

Responsibilities

Act as the primary MES point of contact for plant operations
Gather, validate, and structure business requirements from plant stakeholders
Translate manufacturing needs into clear user stories and functional specifications
Ensure solutions reflect real production workflows and constraints
Lead and coordinate User Acceptance Testing (UAT) with plant teams
Validate solution usability and operational readiness before deployment
Drive training, communication, and change management activities
Support go-live and hypercare to ensure smooth transition to operations
Act as first-level functional escalation for MES usage issues
Identify and document continuous improvement opportunities based on plant feedback
Analyze and document manufacturing processes and workflows
Gather and formalize plant requirements
Translate business needs into structured functional documentation
Collaborate with delivery teams to validate solution design and configuration
Define test scenarios and lead UAT execution with plant stakeholders
Coordinate defect resolution with delivery teams
Support development and execution of training plans
Participate in on-site commissioning and deployment activities
Support hypercare and stabilization following deployment
Capture lessons learned and feed improvements into the product backlog
Ensure compliance with Good Manufacturing Practices (GMP)
Adhere to safety protocols: Stop unsafe acts and follow safety procedures
Report or correct hazards
Support safety programs and policies