IT Frontline Support Technician III

J-U-B Engineers, Inc.•Meridian, ID

23d•$34 - $40•Onsite

About The Position

At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work. We are looking for a collaborative, solutions-oriented Subject Matter Expert (SME) to help drive our business objectives through technical expertise. As a Level 3 Frontline Technician, you will serve as the main technical resource for the frontline team and work closely with the Level 4 Lead. If you enjoy problem-solving, thrive in a team environment, and take pride in delivering accurate, high-quality work that helps drive business success, we’d love to meet you. In the AEC (Architecture, Engineering, and Construction) sector, minimizing downtime is essential for maintaining project schedules and billable hours. Your role includes maximizing endpoint uptime, safeguarding production workflows, and acting as the SME for specialized AEC desktop environments. You will address complex issues beyond Tier 1 and 2 support, contribute to our Shift-Left strategy by developing Knowledge Base resources, and serve as a trainer and mentor for the Frontline Team.

Requirements

Minimum six years of progressive IT support experience, including a proven record of resolving complex endpoint issues.
CompTIA A+
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
A bachelor’s degree in an information technology-related field is required.

Nice To Haves

Advanced endpoint hardware troubleshooting skills.
Strong deployment and endpoint imaging experience preferred.
CompTIA Network+ and Security+
Cisco CCNA

Responsibilities

Provide advanced AEC technical support: Perform expert maintenance and root-cause analysis for corporate workstations and specialized AEC software suites, including Autodesk, Bentley, and ESRI.
Mentor & "Stop-and-Teach": Serve as a knowledge bridge for entry-level staff and interns. Pause and clarify the rationale behind fixes to build technical redundancy across the team.
Convert complex technical solutions into standardized articles, enabling junior technicians to resolve similar issues independently.
Endpoint & Network Operations: Diagnose connectivity issues and optimize Windows system performance for large engineering datasets using command-line and packet-capture tools.
Act as a Security Liaison: Assist the Administration and Security team with Active Directory tasks using Just-in-Time (JIT) access.
Participate in routine stand-up meetings and cross-functional project sessions to eliminate technical silos and promote a "security-first" culture.