IT Field Technician- Dearborn MI

Auto Warehousing Company•Dearborn, MI

20d•Onsite

About The Position

Auto Warehousing (AWC) has been family-owned and operated for more than 50 years and is North America's leader in finished vehicle logistics. Our mission is to service customer vehicles safely, efficiently, with quality and pride. Our Associates are the reason for our success, and developing their talent remains critical to our future. AWC is hiring a full time IT Field Technician at our Regional Office in Dearborn MI. The shift is 8am-5pm Monday-Friday but some flexibility with overtime and weekends is required. This position comes with a competitive hourly paid weekly and a wonderful family atmosphere. AWC has several sites in the US and Canada. For this position you must be willing to travel locally in the Metro Detroit area and travel via car or plane to our locations in other states as well as cross the border via car for our Canadian locations. All travel is on an "As Needed" status. The overall purpose and objective of this position is to provide technical assistance and support to the staff and clients of the organization, ensuring that their IT needs are met and that they can work efficiently and effectively with the available technology. The IT technician is responsible for troubleshooting and resolving issues related to hardware, software, network, and security, as well as providing training and guidance on best practices and new technologies. The IT technician also contributes to the planning and implementation of IT projects and initiatives, such as upgrading systems, installing new equipment, or migrating data.

Requirements

High School Diploma, Associate's degree (or comparable work experience) in the computer hardware field
Valid Driver's license to drive a company vehicle
Demonstrates ability to prioritize
Possesses sound analytical problem-solving skills
Familiarity with computer hardware and application software including Office Suite, Adobe Acrobat, and computer networking
Working Knowledge of multiple Operating Systems
Working knowledge of TCP/IP configurations
Configuring and installing a variety of software and hardware
Working knowledge of a scripting language (i.e Powershell, VBscript)
Working knowledge of 802.11a/b/g/n, WEP, WPA and Access Point configurations
Ability to communicate verbally and in writing effectively with vendors, customers, and AWC associates, and demonstrates patience and tact
A behavior and conduct that maintains a positive work atmosphere by acting and communication in a manner so you get along with customers, vendors, co-workers, and management
Good and regular attendance
Ability to work in a variety of situations
Positive demeanor

Responsibilities

Configure and install PC hardware, including installing application software, both store-bought and internally created (VIPS)
Move user's critical data from one machine to another
Configure Office applications, map network drives and printers, configure local printers
Configure and install printers, both network and local, including dot-matrix, laser, and thermal
Configure and install wireless devices, including but not limited to PCs, printers, Bluetooth devices, and handheld PCs / scanners
Configure and Setup Servers as they arrive for use within the AWC company
Upgrade and add devices to server class computers when necessary
Take support calls from users and respond quickly and professionally
Identify malfunctioning or damaged PC components, and repair or replace as needed
Work with PC vendors to identify and replace components under warranty, taking care not to void the warranty
Identify printer problems, differentiating between minor problems that can be fixed in-house vs. using outside vendors
Identify wireless, and wired network issues
React to change productively, and handle other tasks as assigned