IT Field Technician

Angie's Lobster LLC•Phoenix, AZ

1d•Hybrid

About The Position

Angie’s Food Concepts is on a mission to make luxury foods affordable! Our team is the heart of the organization and drives our positive culture. As a part of the IT Team, you will be an essential part of the company and mission. The ideal candidate will facilitate and support various IT functions for new and existing locations. As a company, we are committed to giving our all every day while maintaining a positive attitude. This role involves traveling to multiple locations throughout the valley as needed.

Requirements

Associate’s degree in computer science, information technology, or a related field; two or more years of relevant IT support experience; or comparable technical training and industry certifications—such as CompTIA A+, Network+, or similar—preferred.
Candidates with strong technical aptitude, hands-on experience, and a willingness to learn are encouraged to apply, even if they do not meet every preferred qualification.
Working knowledge of computer hardware, peripherals, operating systems, software applications, remote-support tools, and basic networking concepts.
Strong troubleshooting skills and the ability to methodically diagnose hardware, software, and connectivity issues.
Brings a positive attitude to work every day and approaches team members and clients with patience and professionalism.
Demonstrates curiosity, initiative, and a willingness to learn new technologies and processes.
Can adapt, multitask, prioritize responsibilities, and respond positively to feedback.
Can work independently, manage time effectively, and follow tasks through to completion.
Works effectively and collaboratively as part of a small team.
Possesses strong verbal, written, organizational, and interpersonal skills.
Is a strategic thinker who can identify opportunities to improve processes and efficiency.
Has the flexibility to work remotely, in the office, or at store locations depending on business needs.
Is comfortable traveling to store locations and performing hands-on fieldwork as needed.

Responsibilities

Respond to technical support requests from team members and store personnel.
Communicate with users to gather information, identify issues, and determine the appropriate next steps.
Provide technical support remotely and travel to store or office locations when on-site assistance is required.
Install, configure, troubleshoot, repair, and maintain computers, tablets, printers, point-of-sale equipment, network devices, and other technology hardware.
Install, configure, and upgrade operating systems, software applications, and device firmware.
Diagnose and resolve hardware, software, network, Wi-Fi, and connectivity issues.
Assist with new store openings, technology deployments, equipment replacements, and other IT projects.
Coordinate with vendors and service providers when additional support or repair services are required.
Recommend appropriate hardware, software, or equipment upgrades when needed.
Provide basic technology training and guidance to team members and end users.
Complete assigned service requests and accurately document incidents, problems, resolutions, equipment changes, and completed work.
Create and maintain internal help-desk documentation and clear, step-by-step instructions for end users.
Maintain a professional, helpful, and customer-focused approach when supporting team members and store personnel.
Work a flexible schedule as needed to accommodate store operations, project deployments, urgent support needs, and other business requirements.