IT Field Technician (Traveling Technician)
About The Position
Our client is a global leader in medical simulation technology, providing advanced patient simulators used by hospitals, universities, and healthcare training programs. These systems allow healthcare professionals to practice real-world patient care scenarios in controlled environments that improve training outcomes and patient safety. They are seeking an IT Field Technician to support the installation, maintenance, and troubleshooting of simulator systems throughout the Greater Boston market and surrounding areas. The first 13 weeks of employment consist of a structured paid training program designed to prepare you for success in the field. After successfully completing training, technicians transition into their assigned territory. While travel remains a major component of the role, most travel is within the Greater Boston market, with many customer locations north of Boston.
Requirements
- Ability and willingness to travel extensively throughout the workweek
- Basic IT troubleshooting experience
- Experience supporting Windows 10 environments
- Understanding of networking fundamentals including TCP/IP, DHCP, and IP addressing
- Strong customer service and communication skills
- Valid driver's license and reliable personal vehicle
- Ability to work independently with minimal supervision
- Professional demeanor when interacting with customers on-site
Nice To Haves
- CompTIA A+ or similar certification
- Electronics troubleshooting or repair experience
- Experience in field service, AV, telecom, low-voltage, biomedical equipment, or other hands-on technical environments
- Strong mechanical aptitude and problem-solving skills
Responsibilities
- Install and configure patient simulator systems at hospitals, universities, and healthcare training facilities
- Perform preventive maintenance and troubleshoot hardware, software, and connectivity issues
- Configure and support systems within customer Windows and network environments
- Diagnose and resolve Windows-based hardware and software problems
- Provide end-user training and technical support at customer locations
- Travel throughout the region supporting installations and service calls
- Deliver exceptional customer service while representing the company in the field
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
