IT Field Technician- Day Shift- Chicago Ford

Auto Warehousing Company•Chicago, IL

15d•Onsite

About The Position

The overall purpose and objective of this position is to provide technical assistance and support to the staff and clients of the organization, ensuring that their IT needs are met and that they can work efficiently and effectively with the available technology. The IT technician is responsible for troubleshooting and resolving issues related to hardware, software, network, and security, as well as providing training and guidance on best practices and new technologies. The IT technician also contributes to the planning and implementation of IT projects and initiatives, such as upgrading systems, installing new equipment, or migrating data. This role involves configuring and installing PC hardware, including application software (both store-bought and internally created like VIPS), moving user's critical data, configuring Office applications, mapping network drives and printers, and configuring local printers. It also includes configuring and installing various types of printers (network, local, dot-matrix, laser, thermal) and wireless devices such as PCs, Bluetooth devices, and handheld PCs/scanners. Additionally, the technician will configure and set up servers and upgrade or add devices to server-class computers when necessary.

Requirements

High School Diploma, Associate's degree (or comparable work experience) in the computer hardware field.
Valid Driver's license to drive a company vehicle.
Demonstrates ability to prioritize.
Possesses sound analytical problem-solving skills.
Familiarity with computer hardware and application software including Office Suite, Adobe Acrobat, and computer networking.
Working Knowledge of multiple Operating Systems.
Working knowledge of TCP/IP configurations.
Configuring and installing a variety of software and hardware.
Working knowledge of a scripting language (i.e Powershell, VBscript).
Working knowledge of 802.11a/b/g/n, WEP, WPA and Access Point configurations.
Ability to communicate verbally and in writing effectively with vendors, customers, and AWC associates, and demonstrates patience and tact.
Ability to work effectively and relate well with others Including superiors, colleagues, and individuals inside and outside the Company.
Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Behavior and conduct that maintains a positive work atmosphere by acting and communication in a manner so you get along with customers, vendors, co-workers, and management.
Good and regular attendance.
Ability to work in a variety of situations.
Positive demeanor.

Responsibilities

Configure and install PC hardware, including installing application software, both store-bought and internally created (VIPS).
Move user's critical data from one machine to another.
Configure Office applications, map network drives and printers, configure local printers.
Configure and install printers, both network and local, including dot-matrix, laser, and thermal.
Configure and install wireless devices, including but not limited to PCs, printers, Bluetooth devices, and handheld PCs / scanners.
Configure and Setup Servers as they arrive for use within the AWC company.
Upgrade and add devices to server class computers when necessary.
Take support calls from users and respond quickly and professionally.
Identify malfunctioning or damaged PC components, and repair or replace as needed.
Work with PC vendors to identify and replace components under warranty, taking care not to void the warranty.
Identify printer problems, differentiating between minor problems that can be fixed in-house vs. using outside vendors.
Identify wireless, and wired network issues.
React to change productively, and handle other tasks as assigned.