IT Field Technician

Copper World Inc • Tucson, AZ

3d • Onsite

About The Position

Reporting directly to the IT Lead, this position is responsible for collaborative operational support and technical assistance for all staff members. The IT Assistant supports technology operations and ensures organizational connectivity and productivity across both corporate headquarters and active field locations.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience in a technical support, desktop support, or IT helpdesk role.
• Experience with foundational tech environments, including entry-level exposure to Microsoft Desktop environments, Google Workspace, and basic computing infrastructure/networking.
• Trainable and Accountable: Motivated to work as part of a team in a varied mining environment. Strong willingness to absorb new technologies and procedures.
• Team Player: Collaborative mindset with excellent interpersonal skills to support team members at all levels.
• Tech Foundations: Entry-Level, functional proficiency in enterprise collaboration software such as Microsoft Office and Google Workspace. An entry-level understanding of computing infrastructure and networking.
• Must be able to prove that they have a current and valid driver's license.

Nice To Haves

• Bachelor’s degree in information technology (IT) or a related technical field.

Responsibilities

• Assist with the setup, deployment, and physical installation of workstations and IT equipment.
• Provide hands-on and remote support for hardware, software, and connectivity issues.
• Monitor, manage, and efficiently resolve Tier 1 IT support tickets in a Microsoft Desktop environment and a Google Workspace.
• Use spreadsheets, ticket tracking software, internal applications, and email to coordinate and track work with end-users.
• Manage user requests, expectations, and communicate effectively with the team to ensure good service for internal clients.
• Coordinate with external vendors for small scale IT projects and initiatives.

Benefits

• Annual performance bonuses.
• Affordable medical, dental and vision benefits for you and your family.
• Company paid Life insurance, AD&D, Short- & Long-term Disability.
• 401(k) plan with employer contribution/match.
• An Employee Share Purchase Plan with contribution matching.
• Employee Assistance Program
• Paid time off, paid sick time and holiday pay.
• Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED