IT Field Technician

HomeServices of America•Cupertino, CA

2d•$29 - $37•Onsite

About The Position

The IT Field Technician performs monitoring and operational duties on technology applications and systems. This role involves performing technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing various hardware and software components, providing high-level support to internal teams, and managing support functions within Active Directory, Azure Active Directory, Exchange, and O365 admin center. The technician will also manage and support corporate desktop applications, identify and respond to security threats, create and document policies and procedures, provide assistance for network and application systems, and perform various audits.

Requirements

Associate’s degree in business or computer science; or equivalent related work experience.
3+ years related experience in a functional/technical area, including experience gathering requirements and writing specifications.
Experience with desktop applications, including all MS Office applications, Windows operating environment, and relational database environments.
Working knowledge of software development methodologies and specialized analysis, design and testing tools.
Excellent oral and written communication skills.
Highly effective interpersonal skills and customer relationship skills.
Effective analytical and problem solving skills.
Ability to prioritize and handle multiple projects concurrently.
Ability to be self-directed and self-motivated.

Nice To Haves

Project coordination experience strongly preferred.
A+, Net+ and Security+ certifications preferred.

Responsibilities

Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc.
Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues.
Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.).
Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software.
May perform evaluation on other office equipment prior to calling an outside vendor.
Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required.
Recommend purchase and upgrade of PC equipment and software, as needed.
Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues.
Identify, prioritize and resolve end user technical problems and questions.
Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc.
Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
Identify and respond to security threats in the environment and assist with any remediation.
Create and document policies and procedures.
Document and track troubleshooting steps, incident solutions and support requests.
Provide assistance for network, application, and/or production onsite systems.
Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software.
Perform any additional responsibilities as requested or assigned.