IT Field Support Technician
About The Position
Join the largest independent full-line authorized provider of the industry’s top-four manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Field Support Technician. This role is 100% at the client site in Canonsburg, PA. This Tier One level IT position will provide the first-line remote or on-site technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.
Requirements
- An associate degree or equivalent from a technical school or related work experience is required.
- Minimum of 1 year working in a professional helpdesk environment.
- A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
- Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
- Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
- Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
- Must have a valid driver’s license
Nice To Haves
- A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
- Applicants with CDIA+ certification is a plus.
- Candidates within a 30 minute drive of Canonsburg, PA preferred.
Responsibilities
- Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications.
- Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
- Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required.
- Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
- Working on assigned projects on an as needed basis.
Benefits
- 401(k) with company match
- Bereavement Leave
- Vacation Benefits
- Holidays
- Medical, Dental, and Vision Care Insurance
- Life Insurance – both company paid and additional coverage.
- Voluntary Short-Term and Long-Term Disability Insurance
- Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
- CDA Scholarship Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
