IT Field Support Technician

Delmock Technologies • Temple Hills, MD

15d • Onsite

About The Position

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise , and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations. This role is on-site, Monday through Friday. Delmock Technologies, Inc. is seeking a n IT Field Support Technician to operate and maintain computer systems and networks to ensure End-Users receive effective IT Services.

Requirements

• High school diploma or equivalent.
• 2 years of experience working in IT.
• Experience with Active Directory, Windows OS, SCCM, and SITIL Methodologies.
• Strong customer service skills.
• Able to pass a background check.

Nice To Haves

• Associate’s degree in an IT related field.
• 1 year of experience with computer hardware repair.
• 1 year of experience with technical support.
• 1 year of experience with software troubleshooting.

Responsibilities

• Serving as the first point of contact for IT support.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues.
• Troubleshooting challenges with computers and network devices.
• Repairing and replacing damaged computer and network components.
• Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.
• Maintaining and updating technical documentation regularly.
• Testing new hardware and software before full-scale installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED