IT Field Support Technician

Infinx•, (Multiple States)

13d•$55,000 - $80,000•Hybrid

About The Position

At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. We are seeking an experienced and detail-oriented IT Field Support Technician to provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments. This position will work under the general supervision of the client's IT Operations Team Lead, Manager, and/or Director. In this role, you will need the expertise to resolve end user problems as presented from the end user through various service request channels. You will be responsible for providing support to team members to complete various daily tasks such as computer imaging as well as hardware and software deployment. As IT Operations Field Support Specialist, you will provide basic support for network equipment, phone systems, and other IT infrastructure.

Requirements

Associate’s degree in Information Technology or related discipline
2 years of hands-on experience in desktop/user support within a corporate or clinical environment
Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools
Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed
Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
Strong analytical, documentation, and problem-solving skills
Ability to work independently while managing multiple concurrent support requests
Excellent communication skills and customer-service abilities with a professional and patient demeanor

Nice To Haves

Certifications such as CompTIA A+ or CompTIA Network+ preferred
Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred

Responsibilities

Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
Maintain inventory levels and facilitate and track shipments of IT equipment to end users
Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
Monitor and complete all support and project-related tasks and activities
Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete
Interact with Subject Matter Experts (SMEs) from other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues
Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
Identify and work with Cyber Team support staff to rectify any noted deficiencies
Other duties and responsibilities as requested