IT Field Support Technician

LifeStance Health•Rocky River, OH

1d•$25 - $28•Onsite

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Requirements

High School Diploma or relative experience in similar role
1–3 years of experience in a technical support or help desk role
Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
Excellent troubleshooting, analytical, and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong customer service orientation and a proactive approach to solving problems

Nice To Haves

IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
Knowledge of cloud platforms and SaaS applications

Responsibilities

Provide first- and second-level technical support to users via phone, email, chat, and in-person
Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
Monitor system performance and escalate issues as needed to senior IT staff or vendors
Maintain inventory of IT assets and track hardware/software assignments
Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
Contribute to knowledge base articles and technical documentation