IT Field Support Technician II

Blue Origin•Space Coast, FL

4d•Onsite

About The Position

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role is part of Enterprise Technology (ET), where we’re developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin’s mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. As part of a small, highly skilled team, you will provide advanced technical support to the engineers and staff who design, build, and launch space vehicles. The work spans launch operations, manufacturing, and corporate environments — each with its own operational demands and pace. We are looking for someone who takes ownership when problems arise, builds the processes that prevent the next one, and invests in the growth of the people around them. If you hold yourself to a high standard and care deeply about your craft, you will find this team both challenging and rewarding. This is a fully on-site role in Merritt Island, Florida and reports to the Manager of IT Field Support.

Requirements

2+ years of experience in enterprise IT field support or desktop support, including hardware and software troubleshooting in a customer-facing role
Windows 10/11 enterprise administration, including domain-joined device management and troubleshooting
Microsoft 365 proficiency across core applications including Outlook, Teams, SharePoint, Project, and Visio
Microsoft Intune experience for endpoint management, policy enforcement, and device compliance
Active Directory administration for user and computer account management
BitLocker disk encryption management, VPN application troubleshooting, and MFA support
Working knowledge of network fundamentals including DNS, DHCP, TCP/IP, and VLANs sufficient for first-response triage and escalation
Experience with ITSM and ticketing platforms such as ServiceNow, including asset tracking and SLA management
Comfortable working independently, managing competing priorities, and adapting to shifting operational demands including participation in a periodic on-call rotation and adjusted hours during critical launch operations
Ability to lift and carry up to fifty pounds, climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions

Nice To Haves

macOS enterprise management experience, including MDM tooling such as Jamf or equivalent
Basic Linux command-line proficiency for endpoint troubleshooting
Experience with endpoint monitoring and fleet management platforms such as Tanium or equivalent
PowerShell scripting or automation experience, or experience leveraging AI tools and automation platforms to develop scripts, internal utilities, or workflows that improve team productivity
Experience providing executive or white glove IT support with a high degree of discretion and professionalism
Demonstrated ability to mentor teammates, develop repeatable processes, and produce technical documentation or SOPs
Prior experience in manufacturing, industrial, or operations-critical IT environments

Responsibilities

Provide advanced technical support to engineers and staff who design, build, and launch space vehicles.
Support spans launch operations, manufacturing, and corporate environments.
Take ownership when problems arise.
Build processes that prevent future problems.
Invest in the growth of the people around them.