IT Field Support Specialist

T-Rex Solutions•Columbia, MD

6d•Onsite

About The Position

T-Rex Solutions is seeking a fully cleared IT Field Support Specialist to join their team in Columbia, MD. This role involves providing advanced technical support for critical national security infrastructure, including workstations, servers, printers, peripherals, and teleconferencing equipment. The specialist will also be responsible for site surveys, documentation, hardware acquisition and installation, project support, custom cabling, user training, and infrastructure maintenance. The position requires adherence to standard operating procedures, utilization of ticketing systems, and collaboration with various teams and vendors to ensure successful project outcomes and continuous improvement.

Requirements

High school diploma or GED required.
Minimum of 1-2 years of relevant IT experience.
Must possess 8570 Certification; Security+ certification is highly preferred.
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
Proficient in supporting end-users remotely, providing timely and effective technical assistance.
Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
Must be able to drive a company vehicle as part of job responsibilities.
Ability to lift and move items weighing up to 50 lbs as required.
Active TS/SCI w/ FSP clearance.

Nice To Haves

Security+ certification is highly preferred.

Responsibilities

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
Conduct comprehensive site surveys to assess existing configurations and user requirements.
Prepare detailed documentation, including diagrams and configuration changes.
Analyze current and future hardware requirements.
Prepare technical specifications for hardware procurement and develop detailed installation schedules.
Prepare and deliver site installation and test reports.
Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Train site personnel in the proper use and maintenance of hardware.
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems.
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation.
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.