IT Field Support Specialist

Pinch A Penny Pool Patio Spa • Clearwater, FL

5d • Onsite

About The Position

Requires a technical individual who can provide exceptional I.T. support to our growing franchise chain. Our technicians travel all over the Southeast region performing hardware installs, new store builds, service calls, and on-site training. This is a great opportunity for anyone looking to join a dynamic I.T. team and use a variety of technologies and techniques to support our growing brand. This position reports to the IT Retail Support Manager.

Requirements

• Bachelor’s degree in Information Systems or at least 3 years of IT experience.
• A valid FL driver's license and a clean driving record.
• To be at least 21 years old.
• Excellent troubleshooting skills.
• Able to work independently and in a team.

Nice To Haves

• Fluent knowledge in windows, proficient knowledge in Active Directory, Hyper-V or virtualization, Powershell or Scripting, MSSQL or database queries preferred.

Responsibilities

• Provides excellent customer service and technical support to franchise locations.
• Delivers remote desktop support for Windows 11, standard business applications, and proprietary software systems.
• Troubleshoots and resolves hardware, software, printer, network, and connectivity issues.
• Sets up and supports Local Area Networks, VPN connections, and related network equipment.
• Monitors VPN connections and internet uptime to help maintain reliable store operations.
• Serves as a liaison between customers and third-party vendors, including HP, Internet Service Providers, and credit card processors.
• Images and configures computers using approved imaging software and deployment processes.
• Travels on-site as needed for hardware installations, break/fix support, and new store build-outs.
• Provides on-site user training for standard and proprietary software applications.
• Terminates, tests, and troubleshoots network cabling.
• Follows company installation standards, documentation procedures, and quality control guidelines.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Employee Stock Purchase Plan
• Excellent career advancement and training opportunities to support your career growth
• Employee Discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level