IT Field Support Specialist II

FLASH Technology Group•Columbia, MD

5d•Onsite

About The Position

Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! This role involves delivering advanced technical support, conducting site surveys and documentation, managing hardware acquisition and installation, supporting projects, performing custom cabling, training users, maintaining infrastructure, and ensuring operational excellence through ticketing systems. You will act as a resource for end-user connectivity needs and collaborate with other IT teams, vendors, and business units.

Requirements

High school diploma or GED required.
Minimum of 3-5 years of relevant IT experience.
Must already hold a Security+ cert
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
Proficient in supporting end-users remotely, providing timely and effective technical assistance.
Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
Must be able to drive a company vehicle as part of job responsibilities.
Ability to lift and move items weighing up to 50 lbs as required.
Must be a US Citizen.
MUST BE TS/SCI with polygraph and in access today!

Responsibilities

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
Conduct comprehensive site surveys to assess existing configurations and user requirements.
Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
Analyze current and future hardware requirements.
Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
Prepare and deliver site installation and test reports.
Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.