IT Field Specialist

Express Wash Concepts • Strongsville, OH

1d • Onsite

About The Position

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands. Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes. We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Requirements

• High school diploma or equivalent required
• 2-4 years of IT experience
• Valid driver's license with a clean driving record
• Strong troubleshooting and critical-thinking skills
• Ability to use power tools as needed
• Ability to work independently and as part of a team
• Strong knowledge of computer hardware, software and networking technologies
• Ability to stand, walk, bend, and lift for extended periods.
• Ability to lift 20 pounds consistently and occasionally up to 70 pounds.
• Ability to work in various temperature conditions.
• Must wear safety equipment when required.
• On call availability for emergencies.
• Ability to work weekends as needed.
• Willingness to travel to multiple sites per day.

Nice To Haves

• Associate degree in IT or related field preferred

Responsibilities

• Responsible for IT maintenance and completion of service requests.
• Preventative maintenance on IT equipment and systems.
• Documentation of service, preventative maintenance, and corporate credit card expenditures.
• Troubleshoot technological, software, and hardware issues as reported by on-site staff.
• Repair or replace defective components and parts.
• Monitor system performance and security to identify and address potential vulnerabilities.
• Install and test new equipment.
• Assist with new site builds, including pulling network cables and mounting hardware such as servers, switches, and routers.
• Communicate effectively with on-site staff to understand their needs and address concerns.
• Adhere to all safety guidelines.
• Part sourcing and ordering.
• Other duties as assigned.

Benefits

• Competitive wages
• Discretionary year-end bonus
• Unlimited Wash Club Membership
• Paid vacation
• Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• $1,000/year (with qualifying plan) HSA contribution
• 401k with up to 4% company match
• Up to $5,250 annually for educational reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED