IT Field Services Technician

Computer Task Group, Inc•Nashville, TN

1d•Onsite

About The Position

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. The Field Services Technology Team provides onsite support for technology‑focused projects, including hardware installs, device imaging, equipment upgrades, and troubleshooting across multiple locations. Technicians travel to customer sites, execute project tasks, resolve technical issues, and ensure all technology deployments meet organizational standards. This team is ideal for hands‑on IT professionals who deliver reliable, high‑quality support in dynamic, fast‑paced environments.

Requirements

Basic knowledge of desktop/laptop hardware, software, and operating systems.
Familiarity with PC imaging and operational programs.
Experience working within SLA frameworks and escalation protocols.
Strong interpersonal and organizational skills.
Basic understanding of workstation backups and restores.
Solid communication skills across all organizational levels.
Familiarity with Microsoft 365 troubleshooting.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
A reliable personal vehicle to travel between customer sites throughout the Greater Nashville area.
Varicella (2 doses or positive titer)
Measles
Mumps
Rubella
Hepatitis B or declination form
Tdap w/in 10 yrs
Seasonal Flu Vaccine
Negative TB test

Nice To Haves

A+ Certification or equivalent technical certification.

Responsibilities

Image desktops and laptops with Office 365 and other required software.
Troubleshoot and resolve imaging issues.
Install and configure end-user software and tools.
Validate system builds to ensure readiness for deployment.
Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
Map and troubleshoot printers, network drives, and connectivity issues.
Confirm resolution with end users and escalate unresolved issues per client procedures.
Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
Maintain clear and professional communication with customers.
Perform basic hardware maintenance and component replacement.
Track and manage inventory of IT equipment.