IT Field Services Technician II

Liquidity Services•Garland, TX

9d•Onsite

About The Position

The IT Support Specialist is responsible for providing technical assistance to both onsite and remote employees. This includes troubleshooting hardware and software issues, installing and maintaining computer systems, and ensuring smooth communication through various channels such as phone, Teams chat, and email. The role involves diagnosing technical problems, performing hardware and software installations, and resolving issues to ensure optimal performance. Manage Severity issues that are business-impacting.

Requirements

Associate degree in computer science or related field
3+ years of IT support experience required
Knowledge of ITIL is helpful
CompTIA A+ certification
Microsoft Endpoint Administration experience
Strong technical problem-solving and troubleshooting skills
Excellent written and verbal communication
Excellent customer service skills
Strong time management skills
Desire to grow in experience and responsibility within the company
Ability to self-manage and prioritize issues, requests, and projects.
Must be able to speak clearly, professionally, and effectively with all users.

Responsibilities

Provide onsite and remote IT support, including first and second-level troubleshooting and resolution.
Provide support to the Service Desk Cover Service Desk PTO.
Collaborate with onsite management on IT-related projects that may impact the business.
Support desktop/laptop systems, local and network printers, and other peripherals.
Provide desktop phone support, Microsoft Office 365, OneDrive for Business, mobile email support, and software installation and troubleshooting.
Troubleshoot Account management issues, including account lockouts, distribution lists, and security groups. Utilizing Active Directory, Azure Active Directory and MS Exchange.
Perform level 1 network troubleshooting.
Assist with network and server hardware troubleshooting and installations, acting as hands-on support for remote tier 3 teams.
Manage and resolve severity issues, both locally and remotely.
Communicate with escalation teams regarding issues, troubleshooting, and validation results.
Maintain IT hardware inventory and ensure the accuracy of the asset management system using tools such as Asset Management, Defender, and Azure Endpoint Management.
Respond to IT business needs outside standard business hours as required.
Participate in rotating on-call duties.
Travel to remote sites for IT support as needed, up to 20%.
Create knowledge base articles for new incidents.
Follow standard operating procedures provided by management.
Perform additional duties as requested.