Summer 2027 IT Field Services Intern

F.N.B. Corporation•Pittsburgh, PA

8d•Onsite

About The Position

FNB's IT Field Services internship provides hands-on experience supporting end-user technology across branch, corporate, and operational environments. Interns gain exposure to frontline IT support through the Tech Bar, endpoint device deployments, asset management, ticket management, and in-person customer support activities. Working alongside experienced IT Field Services professionals, interns will help support device refresh initiatives, new hire onboarding, hardware inventory management, and walk-up technical support. The internship is designed to develop foundational technical support, customer service, documentation, and problem-solving skills while providing insight into how enterprise technology services enable employees across the organization. This role serves as a pathway into entry-level IT support and infrastructure careers by providing practical experience with IT service management processes, endpoint technologies, asset governance, and customer-focused service delivery.

Requirements

Needs to be officially enrolled in an undergraduate bachelor program with a major in areas such as Finance, Accounting, Marketing or Information Technology

Responsibilities

Assist with deployment, configuration, and setup of laptops, monitors, peripherals, and mobile devices for new hires, refresh programs, and office moves.
Provide first-level technical support through the Tech Bar and field support activities by assisting users with common hardware, software, and peripheral issues.
Support IT asset management activities by updating inventory records, tracking equipment assignments, assisting with asset collection efforts, and maintaining accurate documentation.
Update and maintain service requests, incident tickets, deployment records, and related documentation within the IT service management platform to support operational reporting and compliance requirements.
Assist with conference room and meeting technology support, including basic troubleshooting of audiovisual and collaboration tools.
Participate in process improvement initiatives, documentation updates, knowledge base maintenance, and other operational projects that enhance service delivery and user experience.
Participate and attend FNB related events/trainings that are scheduled for all Summer Interns.
Learn aggressively: Be open to new ideas and concepts, ask questions and be intellectually curious.
Analyze: Improve the quality of decision making by doing appropriate and thorough analysis.
Communicate well: Deliver information in a clear, logical and effective manner. Convey information both in writing and orally.
Display Teamwork: Work well with others to achieve group goals.
Get Results: Be accountable, responsible for the output of one's effort.
Compliance/Integrity: Understand and follow all company policies and procedures.
Complete project assignments in conjunction with rotations and work with appropriate oversight to complete.
Performs other related duties and projects as assigned.