Summer 2027 IT Field Services Intern

First National Bank Of Pennsylvania•Pittsburgh, PA

7d•Onsite

About The Position

FNB's IT Field Services internship provides hands-on experience supporting end-user technology across branch, corporate, and operational environments. Interns gain exposure to frontline IT support through the Tech Bar, endpoint device deployments, asset management, ticket management, and in-person customer support activities. Working alongside experienced IT Field Services professionals, interns will help support device refresh initiatives, new hire onboarding, hardware inventory management, and walk-up technical support. The internship is designed to develop foundational technical support, customer service, documentation, and problem-solving skills while providing insight into how enterprise technology services enable employees across the organization. This role serves as a pathway into entry-level IT support and infrastructure careers by providing practical experience with IT service management processes, endpoint technologies, asset governance, and customer-focused service delivery.

Requirements

Needs to be officially enrolled in an undergraduate bachelor program with a major in areas such as Finance, Accounting, Marketing or Information Technology
0 years of experience

Nice To Haves

Learn aggressively: Be open to new ideas and concepts, ask questions and be intellectually curious.
Analyze: Improve the quality of decision making by doing appropriate and thorough analysis.
Communicate well: Deliver information in a clear, logical and effective manner. Convey information both in writing and orally. Flex style to effectively communicate in one-on-one, small group and large-group settings.
Display Teamwork: Work well with others to achieve group goals. Willing to leverage the experiences of members to generate improved results and maximum performance. Lead and follow with effectiveness. Willing to voice dissent and ask difficult questions. Listen, to learn.
Get Results: Be accountable, responsible for the output of one's effort. Willing to manage risk while pursuing innovative solutions or techniques. Flexible to change course to improve outcomes and results. Understand the criticalness of quality-output. Meet deadlines, getting things done on time and under budget.
Compliance/Integrity: Understand and follow all company policies and procedures. Meet all relevant legal and regulatory requirements. Complete required trainings and course work in a satisfactory manner and on time. Complete project assignments in conjunction with rotations and work with appropriate oversight to complete. Learn to accomplish objectives by developing and prioritizing actions steps and establishing and communicating the work plan to the appropriate participants.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Responsibilities

Assist with deployment, configuration, and setup of laptops, monitors, peripherals, and mobile devices for new hires, refresh programs, and office moves.
Provide first-level technical support through the Tech Bar and field support activities by assisting users with common hardware, software, and peripheral issues.
Support IT asset management activities by updating inventory records, tracking equipment assignments, assisting with asset collection efforts, and maintaining accurate documentation.
Update and maintain service requests, incident tickets, deployment records, and related documentation within the IT service management platform to support operational reporting and compliance requirements.
Assist with conference room and meeting technology support, including basic troubleshooting of audiovisual and collaboration tools.
Participate in process improvement initiatives, documentation updates, knowledge base maintenance, and other operational projects that enhance service delivery and user experience.
Participate and attend FNB related events/trainings that are scheduled for all Summer Interns