IT Field Services Engineer

Suffolk Construction•New York, NY

3d•Hybrid

About The Position

The IT Field Services Engineer works at the regional office as a member of the IT team and focuses on overall support for the office, as well as the regional job sites. Face to face support will make up most of your day, troubleshooting problems related to the desktop computing, server, network, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.

Requirements

4 - 7 years’ experience working in IT role including Help Desk and Hardware deployment/configuration
2-3 years of end-user facing support
Ability to work both independently and as a member of the IT Team
SME knowledge of PC hardware and software with an emphasis on Microsoft environments
Working knowledge of all components of IT infrastructure including desktops, servers, routers, switches, wireless devices and mobile devices
Working knowledge of Audio-Visual technology and systems
Understanding of LAN/WAN administration and support
Ability to interface and service VIP’s with professionalism and confidence
Familiarity with Service Desk Ticketing software (Service Now)
Proficient troubleshooting skills with the ability to isolate problem sources.
Excellent customer service skills
Excellent communication skills, both oral and written
Willingness to work in a highly structured environment
Ability to work and prioritize well in a fast-paced, dynamic atmosphere, quickly tackling difficult issues with ease
Outstanding time management skills
Basic project management skills
Ability to develop processes and documentation
Ability to lift 50 pounds
Must possess a valid driver's license
Must have reliable transportation

Nice To Haves

College degree preferred
Familiarity with Microsoft 365 and Azure is a plus

Responsibilities

Must be a self-starter and be self-motivated
Ability to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution
Support of VIP needs and issues
Serves as second level support for Help Desk requests and incidents with emphasis on medium to difficult issues
Follows and creates standard operating procedures around process and documentation
Recommends and implements process improvements
Responds to job site service requests regarding installation, configuration and maintenance of internet services, firewalls, switches, wireless access points, and Audio/Visual systems
Adheres to established operating procedures as outlined in processes and documentation, and proposes enhancements.
Must be able to travel frequently within the New York region and occasionally to other locations out of state.
Occasional travel to regional offices or jobsites outside the New York region may be.
Additional duties as assigned