IT Field Service Technician
Kinettix•Cincinnati, OH
•Onsite
About The Position
The IT Field Service Technician is responsible for delivering on-site technical support across a broad range of IT infrastructure disciplines in the Greater Cincinnati, OH area. This role serves as the primary hands-on resource for break-fix support, structured and low/high voltage cabling, network infrastructure deployment, and technical project coordination. The ideal candidate is a self-starter who thrives in dynamic field environments and can manage multiple priorities with minimal supervision.
Requirements
- 3+ years of experience in IT field services, network installation, or a related technical role
- Hands-on experience with structured cabling installation and certification
- Working knowledge of LAN/WAN networking concepts (TCP/IP, VLANs, DNS, DHCP)
- Proficiency with standard hand tools, power tools, cable testers, and punch-down tools
- Valid driver's license and reliable personal transportation
- Ability to lift up to 50 lbs and work in confined spaces, elevated areas, or variable conditions
- Strong communication skills and ability to interface professionally with clients on-site
Nice To Haves
- CompTIA A+, Network+, or equivalent certification
- BICSI Installer or Technician certification
- Experience with Cisco, Juniper, Meraki, Ubiquiti, or similar platforms
- Familiarity with ITSM/ticketing systems (ServiceNow, ConnectWise, Remedy)
- Prior experience in a managed services or field deployment environment
- OSHA 10 or OSHA 30 certification
Responsibilities
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, peripherals, and other end-user devices
- Perform on-site troubleshooting for servers, switches, access points, and other network equipment
- Execute equipment installations, moves, additions, and changes (IMACs) as directed
- Maintain accurate service records and update ticketing systems in a timely manner
- Install, terminate, and test low voltage systems including Cat5e/Cat6/Cat6A copper cabling and fiber optic cable
- Perform conduit work, cable tray installation, and pathway infrastructure as required
- Coordinate with licensed electricians and facilities teams for high voltage work in compliance with NFPA 70E and local codes
- Follow all safety protocols and OSHA standards for electrical and low voltage environments
- Design, install, and certify structured cabling systems in commercial and enterprise environments
- Terminate patch panels, wall plates, keystone jacks, and fiber enclosures
- Conduct cable testing and certification using Fluke or equivalent tools; document test results
- Ensure all cabling work meets ANSI/TIA-568 and EIA standards
- Deploy, configure, and maintain network hardware including routers, managed switches, wireless access points, and firewalls
- Assist with LAN/WAN infrastructure buildouts, data center installations, and rack-and-stack activities
- Cable management and labeling in MDF/IDF rooms and data center environments
- Coordinate with remote NOC or engineering teams to validate connectivity and performance
- Act as the on-site point of contact for IT field projects and vendor engagements
- Coordinate scheduling, logistics, and site readiness for multi-site IT deployments
- Communicate project status, issues, and escalations to project managers and stakeholders
- Collaborate with cross-functional teams including facilities, security, and third-party contractors
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Tool and vehicle allowance or company vehicle (role-dependent)
- Professional development and certification reimbursement
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
