IT Field Service Engineer

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa is seeking an IT Field Service Engineer to join our Physical Infrastructure team within Information Technology Services. In this hands-on role, you will help install, maintain, and improve the cabling and communications systems that support voice, data, video, wireless, and other critical technology services across our campuses. From installing and testing fiber optic connections to supporting major construction projects and campus events, your work will directly contribute to the technology infrastructure used by students, faculty, staff, researchers, and visitors every day. This is an excellent opportunity for someone who enjoys solving practical technical challenges, working in a variety of campus environments, and seeing the tangible results of their work.

Requirements

Bachelor's degree in a field relevant to the position or an equivalent combination of education and related experience.
Experience (typically 1 year or more) supporting communication infrastructure (i.e. copper cable, fiber, or wireless technologies).
Experience working with network cabling topologies, understanding basic color coding, and managing day-to-day delivery of stable and reliable transport systems.
Ability to apply mathematical concepts such as fractions, percentages, and ratios to job analysis.
Strong analytical and technical problem-solving skills must be systematic, technically curious, and self-motivated.
Demonstrated ability to communicate effectively with a wide range of constituencies in both technical and non-technical environments.
Proficient in using personal computers and Microsoft Office productivity suite software and common applications.
Excellent verbal and written communications skills, including the ability to write and deliver clear and concise instructions, reports, and work summaries.
Good interpersonal skills, as well as strong customer service and customer relations skills.
Ability to accomplish day-to-day tasks including ascending/descending a ladder, working in confined spaces, moving and transporting materials up to 50 pounds.
Valid US driver’s license and the ability to meet the University of Iowa Fleet Safety requirements.

Nice To Haves

Knowledge of fiber optic splicing and testing including using an OTDR, power meter and light sources, and fusion splicer
Proficiency with construction techniques, AutoCAD or other software, and structured cabling.
Industry certifications.

Responsibilities

Install, test, maintain, and repair copper and fiber optic cabling systems.
Support voice, data, video, CATV, network equipment, and campus events.
Assist with infrastructure design, system layouts, and telecommunications planning.
Apply University requirements and industry standards, including TIA/EIA, NEC, NFPA, and BICSI.
Participate in construction, renovation, and technology infrastructure projects.
Coordinate work with contractors, customers, supervisors, and campus partners.
Maintain accurate cable plant, circuit, inventory, project, and work-order documentation.
Provide technical guidance, troubleshooting support, and training to junior technicians.