IT Field Engineer

Change Grow Live

6d • Hybrid

About The Position

Change Grow Live is a charity dedicated to making a difference in the lives of their Service Users. They are recruiting for an IT Field Engineer to join their Digital and IT team. This role provides vital on-site IT support to Change Grow Live services across an allocated regional area, with travel outside this area where required. The IT Field Engineer will resolve technical incidents and service requests related to devices, networks, connectivity, telephony, printers, and site infrastructure, ensuring colleagues can work effectively and securely. By maintaining reliable technology and minimizing disruption, the role plays an important part in enabling teams to focus on supporting people to make positive changes in their lives. This is a varied field-based role combining technical troubleshooting, site support, and infrastructure work. The successful candidate will take ownership of incidents and requests that require an on-site engineer, diagnosing and resolving issues across laptops and desktops, Microsoft 365, networks and Wi-Fi, telephony, printers, and other site-based technology. They will also support site moves, new implementations, equipment installations and removals, site surveys, and wider service lifecycle activity. Working with the IT Field Operations Manager and alongside the Service Desk, IT Assets & Purchasing, Service Lifecycle Managers, and other technical teams, the role involves managing workload and travel across the region while ensuring work is properly documented, communicated, and progressed to resolution. It is a role for someone who enjoys getting out to sites, solving problems, and taking ownership, comfortable troubleshooting user devices, investigating connectivity problems, installing network equipment, or supporting technology requirements for site moves.

Requirements

• Experience providing hands-on IT support.
• Comfortable working independently across different locations.
• Confident supporting Windows endpoints and Microsoft cloud services.
• Good understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi.
• Full clean UK driving licence and use of your own vehicle.
• Ability to explain technical issues clearly to people who may not have a technical background.
• Ability to provide a professional, reassuring service when technology isn’t working as expected.
• Must already have the right to work in the UK at the time of application.

Nice To Haves

• Experience working with switches, routers, wireless access points, VoIP or similar site infrastructure.
• Experience with Cisco, Meraki equipment.
• ITIL qualifications.
• Microsoft qualifications.
• Experience supporting site moves and infrastructure changes.
• Willingness for occasional overnight stays, travel outside usual region, or agreed out-of-hours work.

Responsibilities

• Diagnose and resolve hardware, software, connectivity, Wi-Fi, telephony and printing issues.
• Install, configure, replace and relocate laptops, desktops and other end-user equipment.
• Support Microsoft Windows, Microsoft 365 and Entra ID / Active Directory environments.
• Install, test and troubleshoot network-connected equipment including switches, routers, wireless access points, VoIP handsets and printers.
• Carry out technical site surveys and provide information to help plan equipment and infrastructure requirements.
• Support new site implementations, relocations, demobilisations and other technology changes.
• Keep ITSM tickets, technical notes and asset records accurate and up to date.
• Work closely with the Service Desk and other Digital and IT teams to resolve more complex issues.
• Provide practical guidance and support to colleagues when required.
• Manage your own regional workload, travel and priorities, escalating risks or blockers when appropriate.

Benefits

• Dedicated weekly Wellness Hour
• Access to our Wellness Hub
• Comprehensive Employee Assistance Programme
• Extensive training
• Funded learning
• Pathways into senior or specialist roles
• Transparent pay
• Contributory pension scheme
• Additional support through our wellbeing resources
• 25 days of annual leave plus bank holidays (pro rata), increasing to 30 days over five years of service
• Supportive, values-led team environment
• Discounts on shopping, cinema trips, holidays and more
• Refer a Friend scheme
• Mileage paid in line with organisational policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed