Engineer I- IT Field

Boyd Gaming•Kansas City, MO

19h•$49,000 - $82,000

About The Position

The IT Field Engineer I provides technical support to operational and technical teams, ensuring the stability and integrity of the Company's information systems, networked computers, operating systems, and service applications. This role encompasses monitoring and maintaining in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including Local Area Network (LAN) services and low voltage connectivity. The IT Field Engineer I works collaboratively with Senior Field Engineers and IT Field Engineer II staff to deliver reliable technical support while building professional expertise.

Requirements

High School Diploma or equivalent
Minimum three (2) years of professional experience in IT Support, Network Engineering, or Systems Engineering roles
Demonstrated proficiency with current Microsoft Windows Operating Systems in enterprise environments
Have foundational knowledge of computer networking, hardware installation, and connectivity systems
Excellent organizational, analytical, and troubleshooting capabilities
Proficiency with Microsoft Office Suite applications
Ability to communicate effectively in written and verbal formats with strong interpersonal skills
Capacity to obtain and maintain a gaming license as required
Ability to work scheduled on-call support for emergency after-hours issues

Nice To Haves

Associate of Applied Science degree in Computer Science or related discipline
Three (3) years of hands-on experience with enterprise desktop and server-related projects
Prior experience in a resort, hotel, or casino technology environment
Typing proficiency of at least 50 words per minute
Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE)
Demonstrated core competencies in decision-making, quality assurance, customer service excellence, analytical thinking, and problem-solving

Responsibilities

Provide technical support to operational teams through incident troubleshooting, problem resolution, and comprehensive documentation
Perform first-level maintenance and upgrades on network devices, computer hardware, and software in collaboration with Senior Field Engineers, IT Operations Center engineers, and vendor support teams
Respond to computer, network, and data security vulnerability alerts to restore services and communicate status as directed
Install, monitor, maintain, and optimize network and server hardware, software, and communication infrastructure within data centers and communications closets
Analyze and resolve network and server hardware and software issues efficiently and accurately
Perform network troubleshooting and analysis with support from Senior Field Engineers and IT Operations Center engineers
Terminate and test network cabling systems using Company-provided tools and test equipment
Install, configure, and troubleshoot digital signage systems, including indoor and outdoor displays, video walls, projectors, and monument signage
Monitor and maintain computer and user accounts to ensure appropriate access to software and network applications in accordance with Company policies
Provide Smart Device activation, programming, and enrollment into the Company's Mobile Device Management System, including basic user training
Record, monitor, track, and document all work performed using the Company's tracking system
Provide scheduled on-call support for emergency after-hours issues
Support inventory of Company assets and maintain accurate stock level documentation
Support rollouts of new computer and software upgrades under the direction of Senior Field Engineers
Assist in determining product compatibility and recommend replacement, upgrade, or retirement of Company assets
Adhere to all safety and security precautions and Company policies
Perform additional duties as assigned