IT Facilities Support Supervisor

General Dynamics Electric Boat•Groton, CT

21h

About The Position

We are seeking an experienced, highly organized IT Telecom Infrastructure Supervisor to oversee coordination, planning, and execution of technology infrastructure projects across all EB sites. The role serves as a critical interface between IT, Facilities, Network Engineering, and end users, supporting communication, alignment of requirements, and delivery of network and telecom initiatives.

Requirements

High school diploma or equivalent.
At least 5 years of experience in IT infrastructure, telecom, or network operations, including project coordination.
Strong organizational skills and attention to detail.
Strong understanding of structured cabling standards and telecom systems.
Excellent communication and interpersonal skills, including the ability to translate between technical, facilities, and business stakeholders.
Proven experience coordinating technical projects across multiple sites.
Ability to work collaboratively at the intersection of IT and Facilities, manage multiple concurrent projects and vendor relationships, and anticipate infrastructure needs.

Nice To Haves

Experience working with and managing service providers and circuit vendors.
Ability to read and interpret architectural drawings, wiring schematics, and infrastructure plans.

Responsibilities

Act as the primary liaison between IT and Facilities for project planning related to network, structured cabling, and telecom infrastructure.
Collaborate with Network Engineering by providing Facilities-sourced requirements, project status, and site-specific details to support architectural and technical design.
Engage with business users to gather and document project requirements and ensure alignment with technical capabilities and project constraints.
Manage the full lifecycle of WAN circuits, including vendor communication, performance monitoring, troubleshooting escalation, and renewal or upgrade planning.
Serve as the main point of contact for telecom service providers and track assets, changes, and issue resolution.
Oversee and maintain physical telecom infrastructure across all EB locations, including MDF/IDF spaces, racks, cabling, and related equipment.
Coordinate infrastructure readiness for new construction, renovations, and technology refresh projects.
Ensure compliance with IT standards, security policies, and documentation requirements.
Provide supervision, guidance, and workload management to assigned technical staff or contractors.
Develop and maintain accurate records, diagrams, inventories, and process documentation.